Program Director

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services.  Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

The National Health Corps (NHC) Philadelphia is one of six operating sites of the NHC, a national AmeriCorps program that recruits, trains, and places 120 individuals annually in resource-limited organizations called "host sites” throughout Central California, Chicago, Florida, Philadelphia, Pittsburgh and San Francisco.  NHC’s mission is to foster healthy communities by connecting those who need it most with health and wellness education, benefits, and services, while developing tomorrow’s  health leaders. The program does this through three main objectives:

  • decreasing barriers for people who are Black, Indigenous, People of Color (BIPOC) and other identities who have been historically under-represented in health leadership (women, LGBQITA+, people with disabilities, etc.) to become health leaders in the future;
  • decreasing health disparities through addressing social determinants of health, including underlying structural oppression in communities plagued by histories of racial and economic inequities;
  • improving organizational efficiencies, community engagement and reach of services addressing social determinants of health.

The Program Director of the NHC Philadelphia operating site is responsible for recruiting, interviewing, selecting, training, and placing up to 27 member volunteers; facilitating the process of identifying, selecting, and overseeing partners/host sites for member placement; ensuring compliance with AmeriCorps and NHC program requirements; supporting, mentoring, and coaching member volunteers and host site mentors; problem solving and fostering strong group dynamics; reviewing member volunteers’ accomplishments and tracking performance measures; participating in regular meetings of, and collaboration with other NHC operating sites, as well as interfacing with partners within the Health Federation of Philadelphia and the community; and managing the overall program, grant, and budget for the NHC Philadelphia.

JOB SPECIFICATIONS

Responsibilities/Duties

Member Recruitment

  • Work with the NHC Communications Manager to develop an annual member recruitment plan, including: reviewing and approving marketing materials; collaborating with the recruitment and engagement committee and another AmeriCorps program to identify possible outreach initiatives; attending career fairs and other events to promote program to possible candidates; social media campaigns via Facebook and Instagram.
  • Implement NHC standardized member recruitment and selection procedures using the standardized NHC member selection documents and web-based system administered by HFP.
    • Screen, interview, and select member volunteers; this includes providing training to host site partners in collaboration with NHC and other operating sites process and advising host site partners with member volunteer selection and placement.
  • Ensure that all member onboarding paperwork is completed at the beginning of the service term and uploaded into On Corps in accordance with established program guidelines.
  • Assist members as appropriate with relocation to Philadelphia for service with the NHC Philadelphia 
  • In collaboration with NHC operating sites and NHC staff, develop new member orientation and pre-service training, monthly member training days, and an annual retreat.

Member Services

  • Provide guidance and support to member volunteers over the course of their term of service, including coaching and mentoring, professional development, corrective action and troubleshooting host site/member challenges
  • Work with Program Coordinator to develop and facilitate monthly trainings based on NHC Training Plan, member needs assessment and on-going member evaluations
  • Conduct a minimum of 2 annual site visits with member volunteers and host site mentors, and complete mid-year and end-of-year performance evaluations
  • Monitor timesheets for service hour accrual; performance measure reports for data collections and service activity; and approving time off requests and outside hours participation
  • Support NHC and monitor NHC Philadelphia members and host sites in training, implementation and completion of data collection activities for NHC grant; troubleshoot issues as they arise
  • Ensure that members have at least four opportunities to participate in group service projects during the service term.

Communications

  • Implement NHC Communications Strategy by overseeing the Program Coordinator’s maintenance of the NHC Philadelphia website, member blogs, and Facebook, as well as NHC Twitter and Instagram accounts

Host Site Recruitment

  • Develop an annual outreach and recruitment strategy for potential NHC Philadelphia partners.
  • Facilitate a minimum of three meetings/year with grassroots community-based organizations that have annual budgets less than $500,000 to explore interest in/potential to become an NHC host site and/or an outside service partner.
  • Conduct an annual RFP Process for host site partners for the NHC Philadelphia, including site visits for new applicants; providing technical assistance to new and returning applicants individually and in collaboration with NHC operating sites; facilitate a host site selection panel to review all applicants, select host site partners, and award member volunteer slots.
  • Review and revise member position descriptions and make changes as needed to ensure compliance with AmeriCorps regulations, as well as NHC policies and initiatives.
  • Plan and execute annual Host Site Mentor Pre-Service Orientation training with NHC operating sites and NHC.           

Host Site Services

  • Provide guidance and support to host site partners over the course of the term of service, including coaching and mentoring, and troubleshooting host site/member challenges
  • Conduct a minimum of 2 annual site visits with member volunteers and host site mentors, and facilitate process for host site mentors to complete both mid-year and end-of-year performance evaluations
  • In collaboration with NHC and NHC operating sites, develop content and facilitate a collaborative host site mentor meeting in January to provide program updates/assistance
  • Ensure that at least 15% of each member’s host site service hours are allocated to activities that address structural oppression

Community Partnerships

  • Network and collaborate with other Philadelphia-based AmeriCorps programs for recognition ceremonies, service events, and host site/member recruitment opportunities
  • Collaborate with other staff at the Health Federation of Philadelphia, the fiscal and technical support agency of the program
  • Create, coordinate and implement community advisory team meetings in one community where their program serves to gain feedback from members of the community about NHC.

Budget

  • With support from HFP Grants Manager and Senior Directors of Finance and NHC Philadelphia Executive, develop annual NHC Philadelphia Program Budget; track and monitor program spending, and submit:
    • biweekly living stipend report to Human Resources to ensure members receive pay
    • monthly reports to Grants Manager to ensure timely reimbursement from National Health Corps
  • Update and distribute MOA and invoices to all host sites; act as an intermediary between host sites, NHC and HFP to negotiate language and payment terms when requested and appropriate; invoice all host site partners, and assist Grants Manager and Senior Director of Finance in follow up for payment
  • Enroll members who request health insurance in annual plan; submit insurance invoices to Finance monthly for payment; terminate members from insurance plan upon end of service term.

Administrative

  • Ensure adherence to all NHC and AmeriCorps requirements, ensure completion of required documentation, and provide all required documentation for review by HFP in accordance with NHC’s Monitoring Plan
  • Participate in and assist with data collection and reporting for NHC performance measures and evaluation activities within timely, reasonable deadlines requested by HFP, including but not limited to conducting monthly check-ins with members and hosts sites to ensure evaluation activities are being conducted regularly
  • Participates in weekly individual supervision
  • Maintains confidentiality of workplace information according to the policies and procedures of the institution.
  • Other duties as assigned by NHC Philadelphia Executive

Education

  • Bachelor’s Degree required; Master’s degree a plus

Skills/Experience

  • 3-5 years’ experience in program development and program management
  • Excellent organizational skills to coordinate multiple projects and timelines with special attention to detail
  • Excellent communication and interpersonal skills, both written and verbal
  • Experience working with young adults, particularly high school or college-aged individuals
  • Experience managing groups and group dynamics
  • Experience with facilitating meetings, public speaking, and training in classroom or non-traditional settings
  • Experience working as a member of a team and building trusting relationships with other service providers, community members, volunteer members and partners by recognizing the individual/agency/community contributions, being responsive and using open communication
  • Experience with community outreach, engagement and recruitment of member volunteers
  • Strong leadership, problem solving and mentoring skills
  • Ability to examine one’s thoughts, attitudes, feelings, actions, strengths, and challenges; seeks appropriate support and engages in self-care activities to ensure the ability to effectively manage the program
  • Ability to maintain professional boundaries
  • Ability to respond to challenges and changes with flexibility, perseverance, cooperation, and collaboration
  • Ability to respect and respond to the cultures, languages, values, and family structures of members and partners
  • Mature personality including non-judgmental, resourceful, energetic, dependable, and confident.
  • Proficient in Microsoft Office, Google Drive, Zoom
  • Knowledge of websites, blogs and social media preferred
  • Previous experience with national or international service programs preferred
  • Knowledge of public health and AmeriCorps experience a strong plus

Work Environment:  Standard office setting with extended periods at work station and periodic use of office equipment.

Position Type and Work Schedule:  Full time position, hybrid schedule - 3 days in-person in the office, site visits, meetings in the community; 2 days remotely. Typical hours are Monday through Friday 8:30 am to 5:00 pm. 

Travel:  Local travel to host sites partners, trainings and community group service projects occasionally.

Physical Demands:  Ability to transport materials, routinely move equipment or supplies weighing up to 30 lbs.

Salary and Benefits: Our employees are our most valuable resource, and so we offer a competitive and comprehensive benefits package, which can include:

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life, AD&D and long-term care insurance
  • Short- and long-term disability insurance
  • 403(b) Retirement Plan, with a company contribution
  • Paid time off including vacation, sick, personal and holiday
  • Employee Assistance Program

Eligibility and participation are handled consistently with the plan documents and HFP policy. 

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.