NHC: Community Health Fellowship Member (Digital Health Navigator)

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services.  Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

** Note: All interested applicants must apply via the National Health Corps website (https://www.nationalhealthcorps.org/apply/chf) in order to be considered this position**

National Health Corps: Community Health Fellowship Greater Philadelphia is now recruiting members for their upcoming cohort!

The Community Health Fellowship program recruits, trains, and places 40 individuals in resource-limited organizations in their communities across the country.  All NHC Community Health Fellowship, Greater Philadelphia members must be residents of host site communities. Most members complete 1,700 hours of service during a 42-46 week service term.  These NHC: CHF members help build healthy communities by providing essential health education and services to individuals in communities plagued by histories of racial and economic inequities, while developing tomorrow’s compassionate health leaders.  NHC welcomes people with all different interests and future goals!  The most important quality in an NHC member is a readiness to bring the best they have to offer - their creativity, energy, enthusiasm, and readiness to learn - to serving their communities. 

All NHC: CHF Greater Philadelphia members must live, work, or go to school in the Greater Philadelphia communities of Philadelphia County, Delaware County, Chester County, Montgomery County, Bucks County, or Camden County (NJ).

Learn more about this program or apply now on the National Health Corps website to start serving in our open member positions!

Program Name:               National Health Corps: Community Health Fellowship Greater Philadelphia
Member Position:           Digital Health Navigator
Host Site:                           ChesPenn Health Services, Upper Darby Location

Position Summary: ChesPenn is a Federally Qualified Health Center (FQHC) that provides comprehensive health and social services for every member of the family at all stages of life.

Serving within ChesPenn's Upper Darby location in Delaware County, PA, the Digital Health Navigator will provide assistance to patients who do not currently have access to the skills and services needed to support critical healthcare activities. The Digital Health Navigator will guide patients towards programs and resources, such as affordable connectivity programs for internet service and devices, and teach basic technological concepts related to internet services, device characteristics, and common online services and applications.

Additionally, the Digital Health Navigator will support ChesPenn's Self-Monitoring Blood Pressure program by helping patients troubleshoot the use of blood pressure monitoring cuffs and the associated phone application. The Digital Health Navigator will also coach patients on getting set up in the patient portal and support their ability to participate in virtual health visits.

Major Duties and Responsibilities

  • Providing education support to patients on how to use technology to connect to care, including how to use remote monitoring equipment, how to participate in a telehealth visit, and how to use their patient portal.
  • Helping patients to set-up and test devices and technology.
  • Establishing e-mail addresses and passwords, when needed.
  • Working with health center staff to identify patients considered a high priority due to a lack of digital access, health conditions, and/or participation in specific remote monitoring programs.
  • Tracking and managing all data needed to meet reporting requirements, including number of patients assisted, support provided, barriers encountered, and outcomes.

Characteristics of an Ideal Candidate

  • Organized
  • Detail-oriented
  • Comfort speaking with others, individually or in groups
  • Community engagement/outreach skills
  • Creative problem-solving skills
  • The ability to embrace the challenge of learning and teaching basic technology related to the internet, computers, phones, self-reporting blood pressure monitors for common online services.
  • Cultural sensitivity and good interpersonal skills.
  • Ability to establish appropriate boundaries with patients.

Member Benefits:
Members are eligible for a number of benefits, including:

  • Living stipend ($15/hour or $25,500 for the year at Full time)
  • $6,895 education award
  • Monthly SEPTA (transit) pass
  • Healthcare coverage
  • Member Assistance Program
  • Loan forbearance
  • Public health trainings & certification
  • Partial childcare reimbursement

For more information, please contact:

NHC: CHF Greater Philadelphia

Program Director, Kiera Kenney

E-mail: kkenney@healthfederation.org
Phone: 215-567-8005

Position Type and Work Schedule:
This is a full-time, non-exempt position.  Members complete 1,700 service hours over a 42-46 week service term.

Work Environment:
Standard office setting, plus minimal scheduled travel for meetings, trainings, and service opportunities.

Physical Demands:
Able to sit and work at a computer keyboard for extended periods of time.  Able to lift and move up to 15 pounds.

Must be able to get around effectively within Philadelphia and surrounding counties, either on public transportation and/or in own vehicle. 


The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.