Digital Health Navigator

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services.  Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.


Digital health navigation is an emerging need in the field of healthcare.  The Digital Health Navigator will play a critical part in a pilot program to develop and test this innovative role in community health centers where the need for this support is significant.  The Digital Health Navigator will be a part of the Population Health Team and will ultimately be responsible for working directly with patients in the clinic and in their homes to support engagement with technology that increases access to care.  This includes working closely with clinic staff and patients to improve access to devices, connectivity, and skills training; supporting improved use of patient-facing healthcare technology, including remote patient monitoring devices like self-reporting blood pressure cuffs, engagement with telehealth visits, and use of patient portals; and increasing knowledge of and application for benefits available to patients to optimize this work.  This position will report directly to the Senior Project Manager.


  • Work with Population Health and Training and Organizational Development teams and health center staff to define the Digital Health Navigator role, including helping to develop and test training curricula, providing regular feedback on what’s working and what’s not in the field, and documenting all aspects of the role.
  • Provide education support to patients in the health center and in their homes on how to use technology to connect to care, including how to use remote monitoring equipment, how to participate in a telehealth visit, and how to use their patient portal. 
  • Help patients to set-up and test devices and technology.
  • Establish e-mail addresses and passwords, when needed. 
  • Develop and maintain knowledge and expertise on eligibility, enrollment, program specifications, and general benefits available for accessibility programs like the Affordable Connectivity Program and SanoHealth.  Assess patient eligibility for these programs, assist with enrollment, and use of benefits once approved.
  • Work with health center staff to identify patients considered a high priority due to a lack of digital access, health conditions, and/or participation in specific remote monitoring programs.
  • Track and manage all data needed to meet reporting requirements, including number of patients assisted, support provided, barriers encountered, and outcomes.
  • Support development of patient-facing education materials focused on healthcare technology and connecting to care.

Bachelor’s or Associate’s degree in public health, social work, sociology, health information technology or related field; 1-2 years of relevant program experience; or a combination of education and experience that reflects the skills identified in this position description.


  • Ability to learn new technology quickly is essential.
  • Must be able to distill complex information about technology, processes, and benefits and explain to patients in a way that is easy to understand and sustainable.
  • Experienced working directly with patients and/or local communities; community health center experience preferred.
  • Strong written and verbal communication skills and excellent customer service skills.
  • Individuals who are bilingual are encouraged to apply.  Spanish, Mandarin, or French/Creole strongly preferred.
  • Highly organized, excellent time management skills and systems oriented.
  • Demonstrated ability to work independently.
  • Strong problem solving skills.
  • Demonstrated ability to be persistent, resilient, and diplomatic in challenging environments.

Position Type and Work Schedule:
This is a full-time, non-exempt position that is currently funded through March 31, 2023. This may develop into a long-term position.

Work Environment:
The digital health navigator will work in a combination of a standard office setting in addition to healthcare and community settings, which may include home visits.

Physical Demands:
Able to sit and work at a computer keyboard for extended periods of time.  Able to lift and move up to 15 pounds.

COVID-19 Requirement:
Proof of COVID-19 Vaccination must be produced upon hire.

Must be able to get around effectively within Philadelphia and surrounding counties, either on public transportation and/or in own vehicle.  Limited travel beyond surrounding counties may be required, as well.

Salary and Benefits:
 $45,000-$48,000 annual salary, $23 - $24.61 per hour

Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life, AD&D and long term care insurance
  • Short- and long-term disability insurance
  • 403(b) Retirement plan, with a company contribution
  • Paid time off, including vacation, sick, personal and holiday
  • Employee Assistance Program

Eligibility and participation is handled consistent with the plan documents and HFP policy.


The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.