Community Outreach Coordinator

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services.  Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

The Philadelphia Department of Public Health (PDPH), through its Public Health Preparedness Program (PHP), located within the Division of Disease Control, is the lead administrative and planning agency for public health emergency preparedness and response in the City of Philadelphia. PHP is responsible for establishing local public health preparedness priorities, developing, and testing response plans, coordinating with local, state, and federal partners, and managing the public health response to real events.

The position will conduct outreach activities and plan and execute trainings for the public and community-based organizations. This position is also responsible for building and maintaining relationships with partner agencies and other stakeholders and tracking progress. This position will involve field work, with in-person support at community events, health fairs, and outreach response activities. This position is Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional work after hours and on weekends to support Program activities. This is a grant-funded position; continuation of the position is contingent upon sustained funding.

JOB SPECIFICATIONS

Responsibilities/Duties

• Become proficient in public health preparedness guidance and be able to communicate key messaging to residents, including information about essential resources, public health and health education, immunization topics and COVID-19 services.
• Develop/maintain partnerships with community-based partners, faith-based organizations, service provider agencies, and other stakeholders to ensure effective two-way communication with a variety of audiences based on stakeholder information needs, concerns, and questions.
• Identify and conduct outreach and engagement with partners who serve high-risk communities. • Collect input from partners and liaise with stakeholders to ensure the information needs of the whole community are being met.
• Coordinate engagement operations and manage the Mobile Information Desk Project.
• Information desks take place with the city's priority communities in areas most affected by structural inequities and public health emergencies. This project aims to offer a safe space for residents to ask questions and get information about essential public health preparedness information through community tabling events, health fairs, and other community events.
• Manage and train field staff and volunteers to participate in engagement activities.
• Develop operational procedures related to engagement activities.
• Maintain database and listservs to track engagement activities.
• Contribute to regular reporting and analysis on the quality and equity of Program outreach initiatives.
• Develop and distribute educational guidance about COVID-19 vaccines and other public health preparedness and immunization topics.
• Coordinate with the Communications team to provide feedback on messaging and to disseminate educational materials and messaging throughout the community.
• Identify effective channels of communication for reaching target audiences, including identification of creative, non-digital methods to promote important preparedness and emergency response information to at-risk or socially isolated populations.
• Support the unit's other outreach and engagement initiatives such as canvassing, community meetings, trainings and presentations.
• Participate in Public Health Preparedness program activities including trainings, exercises, and real public health response activities.
• Other duties as assigned.

Education

• Bachelor’s degree in public health or related field preferred but not required.

Skills/Experience

• Previous experience in community-based outreach and engagement, health education, and/or partnership building preferred, with experience engaging with community members of diverse backgrounds.
• Experience in community-based outreach and engagement, health education, and/or partnership building.
• Experience managing field staff, inclusive of creating and distributing educational guidance.
• Fluency in languages other than English is desirable.
• Desktop publishing or graphic design skills are a plus.
• Working knowledge of Microsoft Office applications.
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to communicate effectively and work with various teams.
• Flexibility, professionalism, and the ability to manage multiple projects simultaneously are highly valued attributes.

Work Environment:  This is not remote work. The applicant will work from the Health Department offices or other locations as assigned.

Position Type and Work Schedule: This position is Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional work after hours and on weekends to support Program activities. The position requires responding to public health emergencies on short notice and some after-hours activities to achieve Program objectives.

Travel:  This position will involve field work, with in-person support at community events, health fairs, and outreach response activities.

Physical Demands:  This job may require moderate physical effort including lifting materials and equipment of less than 50 pounds and involves viewing a CRT or VDT screen 50 to 75 percent of the time.  

Proof of COVID-19 Vaccination Requirement:  Proof of COVID-19 Vaccination must be produced upon hire. 

Salary and Benefits:  Salary is commensurate with experience and qualifications.  Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:  

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life, AD&D and long-term care insurance
  • Short- and long-term disability insurance
  • 403(b) Retirement Plan, with a company contribution
  • Paid time off including vacation, sick, personal and holiday
  • Employee Assistance Program

Eligibility and participation is handled consistent with the plan documents and HFP policy. 

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.