Supervisor Family Case Coordination Program, Health Federation of Philadelphia

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Posted Date: 
Monday, July 8, 2019 - 11:15am
Expiration Date: 
Sunday, September 8, 2019 - 11:15am
Job Summary: 

The Supervisor of the Family Case Coordination Program position will be supervised by the Director of DHS Contracts.  The Supervisor is responsible for supervising 5 Family Case Coordinators and for working in collaboration with the Director of DHS Contracts in overseeing day to day operations and staff development. The Supervisor will work closely with the Director of DHS Contracts, the Family Case Coordinators as well as DHS and other programs within The Health Federation of Philadelphia to ensure quality services for clients. 



  • Supervise day-to-day operations in collaboration with the Director of DHS Contracts
  • Supervise 5 Family Case Coordinators
  • Serve as liaison between DHS and program staff
  • Manage caseload assignments and productivity expectations
  • Routinely provide clinical oversight of client case files and assure that they are in accordance with funder regulations
  • Assure that all program staff comply with funder regulations and guidelines
  • Work with the Director of DHS Contracts to develop annual service objectives for the programs and implement programmatic changes to ensure the attainment of contractual obligations
  • Develop and implement an appropriate training plan for program staff
  • Work with the Director of DHS Contracts to prepare all required statistical and narrative reports in a timely manner
  • Maintain ongoing relationships with DHS and all referring agencies
  • Represent organization at meetings, coalitions, etc.
  • Hire and recruit program staff
  • Meet weekly with program staff to provide supervision and guidance
  • Conduct performance management evaluations of staff to whom direct supervision is provided
  • Conduct home visits as needed to provide support to Family Case Coordinators; provided backup to Family Case Coordinators as needed with regard to covering caseloads during vacations, etc.; carry a caseload as needed during times when staffing is low and/or referrals are above capacity
  • Other duties as assigned


·Masters degree in Social Work, Psychology, Human Services, Public Health or related field required or equivalent level of background and experience


  • Minimum of 3 – 5 years experience in providing intensive case management services  to children and families  affected by substance use disorders
  • Supervisory / management experience preferred
  • Knowledgeable about trauma and violence exposure and their impact on inner city communities, agencies, families, and individuals
  • Knowledge about and skills in providing trauma informed services
  • Knowledge of public child welfare and behavioral health systems
  • Experience providing home-based services
  • Excellent oral, written and interpersonal communication skills and ability to interface effectively at all levels
  • Ability to work in a multi-disciplinary team as well as independently
  • Possess qualities of flexibility, collaborative leadership, diplomacy, creativity and accountability
  • Skilled in Microsoft Word, Power Point, and Excel
  • Able to handle multiple tasks and manage project timeline with a high degree of organizational skill
  • Ability to work under pressure and handle crisis situations
  • Ability to work with a variety of cultures and diverse audiences

Work Environment:

Standard office setting with extended periods at work station and use of office equipment plus travel to meetings and home visits in Philadelphia counties by car and/or public transportation.

Position Type and Work Schedule

Full time position, 7.5 hours per day.  Flexible schedule including evenings and weekends might be required; schedule is set with supervisor.


Local travel to home visits, multiple sites and community meetings as needed.

Physical Demands

Ability to transport materials, routinely moves equipment or supplies weighing up to 30 lbs.

Must be able to sit, stand, walk, and travel to main office, community sites and/or participants’ homes via car or public transportation. Possible exposure to contagious diseases.

Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life,  AD&D and long term care insurance
  • Short- and long-term disability insurance
  • 403(b) Retirement Plan, with a company contribution
  • Paid time off including vacation, sick, personal and holiday
  • Employee Assistance Program

Eligibility and participation is handled consistent with the plan documents and HFP policy. 


The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

The Health Federation of Philadelphia (HFP) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or preference, marital status or any classification protected by federal, state or local law.