Home Visiting Outreach and Intake Coordinator, Philadelphia Department of Public Health, Division of Maternal, Child, and Family Health

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Posted Date: 
Thursday, November 7, 2019 - 11:15am
Expiration Date: 
Tuesday, January 7, 2020 - 11:15am
Job Summary: 

Reports to: Special Projects Manager                                      

Status: Full-Time

Supervises: No

PHILADELPHIA DIVISION OF MATERNAL, CHILD, AND FAMILY HEALTH

The mission of the Philadelphia Department of Public Health, Division of Maternal, Child, and Family Health is to improve the health of residents of Philadelphia with a focus on women, children, teenagers and families. MCFH provides services, promotes education, and supports system improvement and policy changes to expand access to health services, nurture child development and instill resilience. Integral to all MCFH’s activities is a focus on reducing racial, ethnic, and economic health disparities and their impact on children’s developmental trajectories.

GENERAL DESCRIPTION

The Home Visiting Outreach and Intake Coordinator will be working on a new initiative of the Philadelphia Department of Public Health (PDPH), Division of Maternal, Children and Family Health (MCFH) to connect families living in Philadelphia to a centralized intake system (CI) for maternal and early childhood home visiting services. Home visiting programs are voluntary home-based services that offer families care coordination and connection to community resources, provide education on positive parenting, promote child development and school readiness. The goal of the CI is to serve as a single point of entry for families and referring providers to access home visiting services. The CI system will consist of both a phone number and a website through which families and referring providers can access serves. The Home Visiting Outreach and Intake coordinator will be responsible for performing outreach to pregnant and parenting families and conducting an intake assessment to connect families to a home visiting organization that meets their goals.

SPECIFIC DUTIES

  • Conduct in-person outreach to pregnant and parenting families and to groups that serve families
  • Form and maintain relationships with staff at hospitals, health centers, schools and other community-based organizations serving pregnant women; provide presentations to providers about the CI
  • Answer incoming calls from families and providers who call the CI
  • Screen families requesting services using an intake questionnaire
  • Guide families through a shared decision-making process to select the home visiting program that best suites the family’s needs
  • Provide families with referrals for any additional support services to meet any immediate needs
  • Return calls of families and providers who complete the online web form for the CI
  • Document all interactions with families and providers in the electronic case management system
  • Maintain strong working relationships with all home visiting providers participating in the CI to ensure a thorough and up-to-date understanding of services provided
  • Document opportunities for intake process improvement and collaborate with providers to update enrollment processes
  • Collaborate with communications coordinator on messaging for providers and families
  • Other duties as assigned                                                                                                       

REQUIRED QUALIFICATIONS

  • Minimum: Bachelor of Arts. RN or Masters in Social Work or a related field preferred
  • Genuine interest in maternal and child health issues in Philadelphia
  • At least 1-2 years of work experience linking families to essential services. Experience as a home visitor, case manager, or community health worker preferred
  • A strong history of relevant work experience may be substituted for educational requirements

DESIRED QUALIFICATIONS

  • Bilingual in English and Spanish
  • Exceptional verbal and interpersonal communication skills
  • Experience in communicating with families and providers on the phone
  • An understanding of trauma; experience and training in providing trauma-informed care
  • Experience or knowledge of Philadelphia healthcare and social service sectors
  • Proficiency multitasking: recording enrollment information while giving sincere attention and authentically engaging families/callers
  • Strong data entry and computer skills; proficient in Microsoft Windows, Word, Excel, and Outlook
  • Experience with digital enrollment software or ability to swiftly and confidently learn new technological tools
  • Experience working with ethnically, culturally and sexually diverse individuals, communities, agencies and organizations

SUPERVISION

This position reports directly to the Special Projects Manager

SALARY

Salary range is $40,000-$50,000 and is commensurate with experience and qualifications.

BENEFITS

This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time.