Philadelphia Area Resources for COVID-19

Family Case Coordinator, Health Federation of Philadelphia

Posted Date: 
Tuesday, March 30, 2021 - 6:15pm
Expiration Date: 
Sunday, May 30, 2021 - 6:15pm
Job Summary: 

: Experienced

: Oxford Mills - Philadelphia, PA

Full Time

: Not Specified

: Day

: Nonprofit - Social Services

Provides intensive case management and crisis intervention services to children and families affected by substance abuse as per CAPTA (Child Abuse Prevention Treatment ACT) legislation.



  • Provide face-to-face contact with families a minimum of 3 times per month for three months
  • Provide telephone contact and correspondence as needed
  • Assess clients who are referred, identify strengths and needs, develop goal-directed service plans, maintain appropriate documentation including progress notes, outcomes, service log and data base.
    Examples of tasks related to this work include:
    • Develop a plan to keep client connected to recovery efforts
    • Develop a relapse prevention plan
    • Link mother to mentoring program and other community-based support services/groups
    • Assist mother in managing family issues/family dynamics
    • Participate in team meetings to discuss children’s and mother’s treatment plan
    • Follow-up on treatment plan goals
    • Collaborate with behavioral health treatment team members to ensure children’s mental health needs are being met
    • Collaborate with schools and other educational institutions in monitoring progress of children
    • Keep mothers engaged in the process of enhancing parenting skills
    • Act as liaison between child welfare agency, treatment program and other related          service providers to coordinate services
    • Make linkage to needed services
  • Work proficiently with electronic data entry system
  • Provide support to family in interfacing with child and family serving systems
  • Recommend families for discharge according to developed criteria
  • Flexible schedule to include week nights and weekends
  • Participates in ongoing in-service training programs, including weekly clinical supervision
  • Participates in weekly individual supervision
  • Maintains confidentiality of workplace information according to the policies and procedures of the institution.
  • Performs other duties as assigned by the Supervisor



  • Minimum of a Bachelors of Social Work or related field; Master’s Degree preferred.

  • One to three years experience in human services, including familiarity with substance abuse treatment, mental health treatment and child-serving systems.



  • Knowledge and skills in the following areas: counseling of individuals and families in the areas of HIV and addiction; group process and facilitation; crisis intervention; family-centered care model; trauma informed care; maternal and child health; child development (infants and toddlers) and parenting; mental health issues; community resources
  • Ability to manage multiple responsibilities in a timely fashion
  • Ability to document clients progress, both written and oral
  • Ability to work with various staff levels as a co-worker 
  • Ability to negotiate systems and advocate for clients
  • Knowledge of community resources and ability to link clients and coordinate services
  • Knowledge and practice of confidentiality and issues of diversity
  • Ability to prioritize and work independently as well as cooperatively
  • Ability to establish professional limit setting

Work Environment:

Standard office setting with periods at work station and use of office equipment.  Majority of time spent in the community conducting home visits.  

Position Type and Work Schedule:

Full time position, typical hours are Monday through Friday 8:30 am to 4:30 pm, with nights and weekends as needed. 


Local travel in the community for home visits; local travel to other sites as needed/required. 

Physical Demands:

Typical office setting plus travel to clients homes in the Philadelphia area by car and/or public transportation. Lifting and carrying infants and toddlers up to 50lbs.

Salary and Benefits:

Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life,  AD&D and long term care insurance 
  • Short- and long-term disability insurance
  • 403(b) Retirement Plan, with a company contribution
  • Paid time off including vacation, sick, personal and holiday
  • Employee Assistance Program

Eligibility and participation is handled consistent with the plan documents and HFP policy.  


The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

The Health Federation of Philadelphia (HFP) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or preference, marital status or any classification protected by federal, state or local law.