Philadelphia Area Resources for COVID-19

COVID-19 Provider Quality Assurance Manager, The Philadelphia Department of Public Health (PDPH), Division of Disease Control (DDC)

Posted Date: 
Wednesday, July 14, 2021 - 10:45am
Expiration Date: 
Thursday, October 14, 2021 - 10:45am
Job Summary: 


The Philadelphia Department of Public Health (PDPH), Division of Disease Control (DDC), works to prevent, control, and report on diseases and conditions that are contagious and/or affect the public’s health. DDC helps prepare for public health emergencies and educate the community on how to stay safe and healthy.  Within the Division, immunization services across the city of Philadelphia are supported by a robust immunization program that coordinates the Vaccines for Children (VFC), Vaccines for Adults at Risk (VFAAR), and COVID-19 vaccine programs. Through these programs, the Immunization Department provides assessment and feedback to providers and performs community outreach to increase vaccination access, awareness, and overall rates in under vaccinated populations.
Our program also hosts a well-established immunization information system (IIS), PhilaVax, to which all Philadelphia providers are mandated to report. The Philavax IIS covers childhood, adolescent and adult vaccines. Data provided by the PhilaVax IIS helps target outreach, assessment, and feedback activities, and helps support successful implementation
of immunization recommendations.

The overall goal of the Immunization Program is to increase the vaccination of all Philadelphians with immunizations routinely recommended by the Advisory Committee on Immunization Practices (ACIP) by reducing missed opportunities, ensuring equitable access to vaccines, and improving immunization delivery practices among providers.


The goal of the COVID-19 Quality Assurance program is to ensure that providers have the policies, knowledge, and support in place to uphold COVID-19 vaccine compliance including following storage/handling, transport, and vaccine administration policies in alignment with both federal and local regulatory guidelines. The Philadelphia Immunization Program’s QA Manager will be responsible for overseeing the creation, collection, analysis, and evaluation of quality assurance outcomes and measures to be utilized with both annual and follow-up COVID-19 vaccine provider site visits. 

Communication with providers will require timely follow-up. Sites that are not in compliance will need corrective action plans established. This position will include supervising the work of the site visit and enrollment specialists, implementing tools/measures for assessment, and ensuring proper record-keeping and database management for COVID-19 QA-related information. The QA Manager will serve as a liaison to providers and the specialists to address questions and concerns while keeping them up to date on current and upcoming standards, policies, and procedures.

The Manager will attend and/or lead different education trainings, seminars, and workgroups related to COVID-19 QA. They will work closely with the COVID-19 Program Lead to ensure COVID-19 vaccine providers have the tools and information needed to sustain regulatory compliance and vaccine viability. This will include collaborating with others in the COVID-19 program to verify that newly interested providers have the capacity to manage and maintain COVID-19 vaccines.



• Oversee the COVID-19 Quality Assurance program
• Implement site-level assessment and quality assurance tools/SOPs/databases
• Collaborate with COVID-19 team members to ensure new COVID-19 vaccine providers can comply
with all guidelines set forth by PDPH as well as federal agencies
• Supervise and train the site visit and enrollment specialist to conduct site visits, maintain accurate
records/databases, and utilize assessment tools
• Conduct annual and follow-up COVID-19 vaccine provider site visits
o Site visits will include reviewing: changes to key staff, redistribution usage and documentation, patient eligibility and billing practices, documentation verification (including EUA fact sheets, vaccine record cards, V-Safe Information Sheets, post immunization care, and VAERS), provider's COVID-19 Vaccine Management plan, PhilaVax Immunization Information System (IIS) reporting requirements, daily inventory report requirements, and storage and handling/transport/temperature excursion practices.
• Collaborates with sites and specialists to develop corrective action plans for providers who are not in compliance
• Communicate any serious site issues to Immunization Program leadership as needed
• Document, manage, and evaluate assessment data collected during site visits
• Report any necessary data to the CDC/FDA
• Serve as a provider and team liaison for federal, local, and EUA regulatory questions and/or concerns
• Stay up to date on COVID-19 and COVID-19 vaccines
• Conduct provider outreach, educational trainings, and workgroups as needed
• Lead QA meetings and attend other COVID-19 related meetings and seminars
• Provide timely follow-up to COVID-19 providers
• Other duties as required


• Master’s degree in health-related field and/or equivalent experience and training preferred

• Previous experience supervising a team
• Ability to maintain, analyze, and evaluate both provider-level and site-visit data
• Excellent customer service skills with experience working with healthcare professionals
• Experience with quality improvement or quality assurance programs preferred
• Previous experience working in a healthcare setting preferred
• Ability to communicate effectively both orally and written as well as interpersonal skills, the ability
to work in a team environment, and an interest in interacting with the public in a variety of settings
• Proficiency in Microsoft Office Suite; familiarity with Redcap and PhilaVax IIS preferred

• Knowledge of public health; communicable disease guidelines and regulations (specifically COVID-19); vaccine preventable disease guidelines; vaccine handling and storage guidelines; and quality
assurance techniques
• Valid PA driver's license
• Must be authorized to work legally in the U.S.

Work Environment:
Standard office setting at workstation and periodic use of office equipment. This position will require a mix of remote, in-person work and COVID-19 field-based work. All work environments will require the use of appropriate personal protective equipment in accordance with public health guidance.

Position Type and Work Schedule:
This position is full-time with some work after hours and on weekends to support site visits and provider outreach

Local travel to multiple sites and community meetings, as needed. Valid PA driver license is required.

Physical Demands:
❑ Must be able to lift up to 50 lbs.

Salary and Benefits:
Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:
• Medical with vision benefits
• Dental insurance
• Flexible spending accounts
• Life, AD&D and long-term care insurance
• Short- and long-term disability insurance
• 403(b) Retirement Plan, with a company contribution
• Paid time off including vacation, sick, personal and holiday
• Employee Assistance Program
Eligibility and participation are handled consistent with the plan documents and HFP policy.

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The
aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to improve access to and quality of health and human services for underserved and vulnerable populations.  Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the
basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.