Philadelphia Area Resources for COVID-19

Communications Manager, Division of Substance Use Prevention and Harm Reduction (SUPHR) at the Philadelphia Department of Public Health (PDPH)

Posted Date: 
Wednesday, December 8, 2021 - 9:45am
Expiration Date: 
Tuesday, March 8, 2022 - 9:45am
Job Summary: 

The mission of the Health Federation of Philadelphia is to improve access to and quality of health and human services for underserved and vulnerable populations.  Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status.  This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

Equal Opportunity Employer



This position provides communications support for the Division of Substance Use Prevention and Harm Reduction (SUPHR) at the Philadelphia Department of Public Health (PDPH). The Substance Use Communications Program Manager oversees a small Communications team responsible for developing materials that will help healthcare providers and the public to understand the substance use crisis, its associated challenges, and the City’s response. This includes designing and distributing educational materials, creating both large-scale and grass roots communications campaigns aimed at increasing knowledge about particular drug-related issues, developing and updating content for the Division’s substance use webpage, and assessing the outcomes of current communications initiatives to determine how they might be changed for better results. To inform its health promotion efforts, the Communications team conducts community needs assessments and surveys to identify populations that are underserved and would benefit from targeted messaging. The Communications Program Manager reports to the Division Director and works very closely with staff from SUPHR, the Department of Behavioral Health and Intellectual disability Services, the Fire Department’s Emergency Medical Services, the Police Department, community-based organizations and civic associations, and health care providers associated with all major Philadelphia area hospital emergency departments.




  • Organize, lead, and manage all communications staff within the Division. 
  • Plan, develop, implement, and evaluate message strategies that meet SUPHR needs/goals.
  • Provide communications expertise in the development and implementation of printed and online publications, websites, and presentations.
  • Collaborate closely with community organizations to develop culturally appropriate materials and strategies to raise awareness about the dangers of illicit drugs, availability of naloxone, fentanyl test strips, and other harm reduction strategies.
  • Develop content for posting on various digital media outlets, including ensuring consistency across communication channels and working within local and state requirements and guidelines.
  • Aid in coordinating outreach, education and access to care services for those affected by substance use disorder and overdose.
  • Assist in translating complex information into easy-to-understand health messages.
  • Regularly monitor media outlets for any pertinent information related to the substance use crisis. Summarize and present information to SUPHR staff and partners.
  • Ensure the accuracy of health communication content.
  • Identify barriers to programmatic goals and assess and implement solutions.
  • Conduct health needs assessments and health literacy assessments to assess strengths and resources available to communities within the city.
  • Support other drug-related activities in the Department through close work with staff involved in addressing the drug crisis in Philadelphia, including primary prevention, harm reduction and treatment initiatives.
  • Act as a liaison between SUPHR and Philadelphia Department of Public Health’s central communications as well as with outside mass communications organizations
  • Participate in Emergency Preparedness drills, exercises, and trainings for Health Department, as needed.



  • Master’s degree in communications, public health or related graduate-degree from an accredited school and at least one (1) year of experience involving community-based work or programs that focus on client and agency education or engagement.


  • Bachelor’s degree from an accredited school and (3) three years of experience involving community-based work or programs that focus on client and agency education and engagement.


  • Any equivalent combination of education and experience determined to be acceptable by the Department of Public Health


  • Proficient working knowledge of Microsoft Windows and Office Suite tools and their graphical components. 
  • Advanced skill with Adobe Creative Suite or similar.
  • Experience using visual media to create infographics, brochures and other communication and marketing materials.
  • Ability to translate scientific literature into compelling visuals that resonate with target audiences.
  • Experience with project management, especially the development of program or campaign budgets
  • Experience with grant writing for state and federal government funding
  • Experience providing technical support for communication activities.
  • Operational knowledge and understanding of effective communication strategies, messaging, and custom audience targeting.
  • Proficiency in document development with ability to implement originality and a clear understanding of the information being communicated.
  • Ability to evaluate, analyze, and disseminate information in a variety of venues.
  • Ability to work under pressure to meet deadlines.
  • Exceptional verbal and written communications skills with ability to prepare a variety of documents and to liaise / influence others
  • Detail-oriented with ability to quickly grasp scientific and technical information.
  • Excellent organization and problem-solving skills with ability to handle multiple projects and priorities.
  • Ability to work as part of a team, to prioritize and handle multiple tasks, and to work independently in a high-pressure environment.
  • Ability to establish and maintain effective relationships with persons contacted in the course of work.
  • Sensitivity to and experience working with ethnically, culturally and sexually diverse individuals, communities, agencies and organizations.

Work Environment:

Standard office setting with extended periods at work station and periodic use of office equipment.

Position Type and Work Schedule:

Full time position, typical hours are Monday through Friday 8:30 am to 5:00 pm.  Flex office schedule options available with supervisor approval.


Local travel to multiple sites and community meetings about once or twice a week.

Physical Demands:


COVID-19 Requirements

Proof of COVID-19 Vaccination must be produced upon hire

Salary and Benefits:

Salary - $65,000

Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life, AD&D and long term care insurance
  • Short- and long-term disability insurance
  • 403(b) Retirement Plan, with a company contribution
  • Paid time off including vacation, sick, personal and holiday
  • Employee Assistance Program

Eligibility and participation are handled consistent with the plan documents and HFP policy. 


The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.