Reports to: Director
Created/Revised: July 30th, 2020
The Application Administrator will be supporting two applications for the Philadelphia Department of Public Health (PDPH), Division of Maternal, Children and Family Health: 1) the launch of a centralized intake system (CI) for maternal and early childhood home visiting services and 2) implementation of a case management system for an asthma home-visiting program.
The application administrator will serve as the primary liaison with the software vendors. The application administrator will manage the relationship with vendors and ensure that vendors fulfill all contracted duties. The application administrator will be responsible for training end users in the system and providing ongoing technical assistance for users. After the successful launch of the software systems, the application administrator will be responsible for the coordination, maintenance, execution, and day to day operation of the systems. This is a contract position for one year with the possibility of extension thereafter.
- Serve as the primary liaison between software vendors and the Department of Public Health for system design, implementation, and continued maintenance
- Manage the vendor relationship and ensure that the vendor fulfills all contracted deliverables
- Oversee User Acceptability Testing by intended application end-users
- Serve as the lead contact for day to day operations for software system
- Provide ongoing technical assistance to end-users
- Update and configure elements of the software system such as custom reports, questionnaires
- Manage end-user authentication and access to system data and software features; maintain policy/practice documentation regarding what roles receive what levels of access
- Act as the business owner of this system for the purposes of interfacing with Health IT and OIT resources
- Conduct frequent data quality audits
- Develop deep knowledge of application features, administrative operations, and functionality in order to support ongoing customization needs; stay abreast of new software versions, educating end-users about new experiences, options, and feature offerings and using enhancements to improve work functions
- Ensure grant objectives and reporting requirements are met
- Provide software support to other initiatives, including the Aunt Bertha community resource software, as needed
A bachelor’s degree from an accredited institution is required. Information technology, public health, or informatics preferred.
- At least 3-5 years of work experience as an applications administrator in a professional setting, public health or healthcare preferred. A Master’s degree in a field that focuses on information management or data systems can be substituted for two years of work experience.
- Experience with deployment of new software systems, including managing vendor relations and training end-users.
- Strong project management and organizational skills.
- Flexibility, professionalism, and the ability to communicate with varied audiences.
This position reports directly to the Division Director with a dotted line relationship to Information Technology Director.
Salary is between $50,000-$70,000 and is commensurate with experience and qualifications.
This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time.